Refund policy

You may request a return within 30 calendar days after delivery.

Return eligibility

Items must be unused, unworn, unwashed and in their original condition, with tags and original packaging. Please include your order number or proof of purchase. We do not charge a restocking fee.

How to request a return

Email info@stockingex.com with your order number, the item and reason for return. We will provide return instructions. Please contact us before mailing an item so we can identify and process the return. Returns are accepted by mail at 190 NY-59, Monsey, NY 10952, USA.

Return postage

For a change of mind, fit or preference return, the customer pays return shipping. For an item that is defective, damaged on arrival, incorrect, or sent in error by us, we cover reasonable return shipping and provide instructions. No restocking fee applies.

Damaged or incorrect items

Please contact us within 14 days of delivery, with your order number and photos when possible. We will review the issue and arrange a replacement, refund or another appropriate resolution. The 14-day reporting request does not limit your 30-day return window or statutory rights.

Refunds

After we receive and inspect the return, we will notify you of the result. Approved refunds are issued to the original payment method within 3–5 business days after inspection. Your bank or payment provider may take additional time to post the refund. Original standard shipping is free, so there is no standard outbound shipping charge to deduct.

Exchanges and cancellation

To exchange an eligible item, request a return and place a new order for the replacement. Contact us promptly to request cancellation; cancellation is subject to the order not already being prepared or dispatched. If it has shipped, the return policy applies.

Contact

Stocking Exchange
190 NY-59, Monsey, NY 10952, USA
Email: info@stockingex.com
Phone: +1 845-425-2508